HOW TO ORDER

ACCOUNT

Placing an order for the first time? Not a problem, we will get your company set up in our accounting system. Your billing address, shipping address, preferred phone number, and email are needed to setup an account. Lowcountry Originals requires a copy of your State Resale Tax Certificate as required by law.

We request a 50% deposit on all custom orders prior to entering production, and the full balance, including crating and shipping, prior to delivery. 

If you have any questions, comments, or concerns, please let us know. We are excited to work with you. 

PHONE: 843-815-8080 ext. 108 
EMAILinfo@lowcountryoriginals.com
 

LEAD TIME 

Our typical production lead time is 10-12 weeks. If you require an expedited product then please let us know at time of order. Our rush schedule is a four-week lead time and the associated rush fee is 20% of the final price. From the moment you submit your deposit, the production clock starts ticking, so you can rest easy knowing we’re working as quickly as possible to meet your deadlines. If interested, please visit our In-House Collection for a selection of products that are available within a shorter timeframe.

ESTIMATES

Estimates will be emailed to the email address provided during the account setup process. PLEASE READ YOUR ESTIMATE.  If you wish to proceed with your order, we require the estimate to be signed prior to production. Please see your Estimate Document. All sales are FINAL, NO RETURNS and NO CANCELLATIONS after deposit received as the fixture will have entered production.

Custom Design Packages are priced on an individual basis. Please contact us for details on Custom Packages for your project.

SHIPPING

All of our products will ship within an 10-12 week time frame of regular production. There will be a 12-14 week time frame on custom orders and orders placed during markets. Once the final balance, (plus shipping and crating) has been paid in full, we will ship to your destination within the week.

We ship our products through a broker system. The current broker system offers the best rates available.  Smaller products purchased from our line will ship via UPS or USPS. 

For additional shipping details or to check the status of an order, please email us at production@lowcountryoriginals.com

LIMITED WARRANTY

All Lowcountry Originals products are guaranteed (1) one year against manufacturer’s defects excluding finish. All fixtures are handcrafted custom works of art. There will be subtle differences in each piece. Finishes are living finishes. Subtle changes may occur. 

Thank you and we look forward to working with you.